I got chewed out by a Dell representative because I had called simply for confirmation that a specific part (from them) functioned with a server we’ve got. There’s too much tension and need for efficiency. Granted that instance could be due to Dell corporate policy, but I tend to chalk it up to culture.

I’ve also dealt with AT&T support before and was wholly dis-satisfied. It took too much effort to jump through the hoops while neither of us understood each other. At one point I even asked, “So where are you located today?” – in a thick Indian accent the person on the other end responded (very curtly) “I am unable to divulge that information”. Oi. I also managed to “reset” the worker on her script. At some point I said something that she didn’t understand, and she began the whole thing over again. I laughed for weeks.

I just hate not being able to convey my point. Especially in terms of support calls, where you’re not exactly sure how to word it to keep with the script. I basically assume that there is no support anymore. If something breaks, I fix it. I don’t even consider the option of calling a support line. If a company has a habit of selling things that break (or require special maintenance) I don’t buy their product.