I am still receiving a lot of responses from my original post about KeyBank’s Free iPod promotion. Most of the responses are from happy new owners of iPod nanos. Then there are a few in my situation. It’s been months since I first signed up for the iPod promotion, and I haven’t received an iPod, a letter about my iPod, an email about my iPod… nothing. So finally I gave KeyBank a call – actually 3 calls – to try and remedy the situation. Of course, nobody had any idea of what to do… so my complaints fell on deaf ears.
So I had given up – on the iPod and KeyBank’s customer service. That is, until today, when I received a 1099-misc in the mail for the value of an iPod that I never received. I was furious!! Mainly because I have already filed my taxes and don’t want the IRS to come question me later about some unreported income. I knew that KeyBank was sending 1099s for the value of the iPods, but I didn’t think that they would send me one even when never receiving anything!
So, after a frustrating call to customer service, I learned that nobody has any authority to do anything, that there are no records of anything – including any iPod shipments or lack thereof – and that 1099 changes can only be made by the tax department… which of course wasn’t in.
So, I’ll try again tomorrow and see if I can get any closer to obtaining either an iPod or a 1099 reversal! But one thing is for sure… as soon as the “probationary” period ends… I’m pulling my money out in a heartbeat!