Hosting Nightmares and the Challenge of a Changing Business Model

Posted on 10. Feb, 2006 by in Site News

As you may or may not know I’ve been struggling with a redesign of BeancounterBlog – every idea I have seems genius at first until I finish it – then it just isn’t as cool as I thought. (so if you have any good ideas please let me know)

I thought that the redesign was my biggest problem with this blog, but today I was proved wrong. If you tried to access the site today, or two days ago, or about a month ago you will have realized that it was unavailable. That’s because my current host has been failing me – in a big way. The price was great, and the initial service was great – but the company has informed me that they are moving away from hosting and pursuing other avenues, although they will continue to support their hosting customers. However, the recent “server maintenance” is a testament that they have been doing to opposite. So today I emailed them asking for the rest of my years’ payment back as well as a little extra since they did not fulfill their guarantee uptime. I have been shopping around and think that Dreamhost is going to be my best bet right now. But the whole fiasco has caused me to ask, what happens when you want to shift business direction?

Do you completely cut your old customers off and tell them to hit the road, do you continue to support them indefinately or only for a few months? What’s your take on the issue?

One Response to “Hosting Nightmares and the Challenge of a Changing Business Model”

  1. Joe Rawlinson

    10. Feb, 2006

    This is really short sighted of your current hosting company. I can see 3 options that would at least be more customer friendly than dumping clients out in the cold:
    1. continue to support the service at the quality level expected by customers
    2. transfer customers to another service provider by helping them with setup, transition, etc.
    3. sell out to another company that can continue the service and hopefully improve upon it

    Cutting customers off cold may work from a business point of view today but it will surely burn you tomorrow when you need more customers!

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